Coronavirus Book with Confidence Guarantee
Book with confidence
You will be able to choose any one of the following three options if we or the accommodation provider cancel your booking, or if you cancel your booking because UK government public health measures mean that it is unlawful to travel to or make use of the accommodation you booked:
✓ Choose an e-voucher to rebook your holiday online
You can request an e-voucher for the amount you have previously paid for your booking. You can then use it to book a new holiday online or towards another existing booking, without having to call us. Vouchers issued in 2020 are valid until 31st December 2020 and can be used on holidays departing before 31st December 2021. Learn more about e-vouchers here.
✓ Transfer to a later date or a different Northern Holiday Park or accommodation
Subject to availability, we will help you move your booking to a later date or even a new location or accommodation with no admin fees, but please be aware that if the cost of your new accommodation is higher than your original booking, then you’ll need to pay the difference.
✓ Full refund
We will refund you the full amount you have paid for your booking if you take out the insurance.
For further reassurance, we’d like to draw your attention to:
✓ Considerations for extra cleaning and safer check-ins
We have recommended that our accommodation providers consider information we have summarised as they adapt their cleaning protocols and have given guidance on the importance of social distancing during check-in and throughout a guests’ stay. Learn more about Clean and Safe below.
✓ Secluded and self-contained
Many accommodations are in rural locations, away from the hustle and bustle of towns and cities. Most accommodations are self-contained making social distancing easier. Please read accommodation descriptions fully to ensure they meet your location and accommodation requirements.
Safe & Clean
Cleaned and sanitised: Using effective disinfectant for all surfaces and high touch areas.
Removal of non-essential items: Temporarily remove items which are more difficult to keep clean and hygienic but should not affect your stay.
Managing and reporting cases: Government guidelines followed to report and manage any potential or confirmed infection cases. (Track and Trace)
Hot Tub care: Cleaned, sanitised and checked daily.
Safer check-in: The use of key safes through to distanced check-ins and protective screens (where appropriate) for high footfall areas such as park/resort receptions.
Safer check-out: New ways to check you out, from providing a drop box for your keys on check-out or allowing you to leave them in the accommodation at the end of stay.
Hygiene: Where facilities are shared, making hand sanitisation stations available at the entrances of such facilities or for key areas and/or protective screens for high footfall areas, like receptions.
Social distancing: For shared facilities and areas where a lot of guests could be present at one time, signage on site and markers on the floor requiring guests to follow government guidelines with respect to social distancing whilst on holiday.