Privacy and Cookie Policy

Privacy Policy

Northern Holiday Lodges is committed to preserving the privacy of all customers and website visitors

By engaging in services with Northern Holiday Lodges you consent to the collection, use and transfer of your information, including data, under the terms of this policy. Please read the following privacy policy to understand how we use and protect the information that you provide to us. Northern Holiday Lodges Company Number – 12407854

Who is the Data controller?

Northern Holiday Lodges is the data controller. Northern Holiday Lodges collects data as outlined in this statement for work served to clients of Northern Holiday Lodges, to deliver goods and services direct to clients.

Northern Holiday Lodges can be commissioned to work on behalf of its Client(s) and therefore there will be times when the Client is the data controller and Northern Holiday Lodges will act as a data processor working to instruction on behalf of the client.

Who are the Data Processors?

When Northern Holiday Lodges is commissioned to work on behalf of the clients, Northern Holiday Lodges will be the data processor working in agreement with their clients. Northern Holiday Lodges will work in accordance with this privacy policy.

What Personal Data do we Collect?

We collect the following personal data directly:

Name

Email Address

Address details

Business information if relevent

Phone numbers

Staff information

Payment information for hirers and investors

We collect the following personal data to tailor and measure our service through the use of monitoring using tools such as Google Analytics:

  • IP Address
  • User Behaviour
  • Visitor time
  • Device
  • Operating system
  • User Acquisition
  • User Referrals

Additional Personal Data we may indirectly collect through our clients:

Clients may pass data in order for us to carry out services on their behalf.

  • Names
  • Addresses
  • Email Addresses
  • Post code data
  • Images
  • Video
  • Documentation featuring the above personal details for bookings/investments

For What Purposes are Personal Data Being Processed and What is the Legal Basis for this?

Northern Holiday Lodges collects and stores data in accordance with the Data Protection Act and General Data Protection Regulation. All personal information will be stored securely and will not be shared, sold or rented to any other organisations or individuals without your permission unless required to do so by law enforcement agencies.

Northern Holiday Lodges will process data on to forms of legal basis consisting of Contracted legal basis for work undertaken for clients they work for and Consent for additional marketing and communications.

You can opt-in to be contacted with additional marketing communications, and you can unsubscribe from these additional communications at any time by contacting emailing bookings@northernholidaylodges.co.uk or using the unsubscribe functionality if available.

All of the above information will be held securely and in accordance with this privacy policy. You can request details of any information we hold in relation to yourself by contacting bookings@northernholidaylodges.co.uk

Who is the Personal Data going to be shared with?

The personal data will only be used for internal purposes in order for Northern Holiday Lodges to undertake work for our clients. Whilst we don’t share personal data for use by other parties without your expressed permission we do use 3rd party providers to store and process data for the delivery of our services. Hubspoke Marketing Ltd, supports the delivery and upkeep of the www.northernholidaylodges.co.uk website. We may share data  with Hubspoke Marketing to support the delivery of the website. Hubspoke Marketing Ltd has a privacy policy available on their website and are registered with the information commissioners office (ICO)

Website Hosting

Our website hosting services are hosted with Heart Internet – a UK based hosting provider – and we will use Heart Internet to deliver our web services on your behalf. Registration of Domain names with the WHOIS database as is a requirement to hold a domain name.

Delivery of Goods

Personal data such as name and address maybe passed on to third party suppliers for purposes such as delivery of goods and resources.

Eviivo Booking Platform

We use a booking platform called Eviivo. This platform processes our bookings and shares booking availability across a range of platforms. Personal Data will be shared in order for us to deliver our services. Eviivo Ltd and the Eviivo system will hold personal information to process bookings (including payment information) and will share the details with Northern Holiday Lodges. Eviivo’s privacy policy can be found at https://eviivo.com/privacy-policy/

Will my data be transferred out of the EU and if so will it be safe?

Northern Holiday Lodges web-servers are hosted in the UK. Eviivo Limited is a company registered in England and Wales

How long is my data going to be held?

Personal data will only be held for as long as necessary for us to be able to deliver our goods and services. Data on concluded projects will be held for 2 years. We will hold financial, customer and other company information that will be required, and review our business and report on finances to bodies such as HMRC and Companies House for a minimum of 6 years.

Will I be subject to automatic decision making?

Northern Holiday Lodges does not currently use automated decision making. If this changes the policy will be updated.

What rights do I have in respect of the personal data you hold about me?

You can request a record of all the personal data that Northern Holiday Lodges holds on you. Requests by email to: bookings@northernholidaylodges.co.uk

The GDPR provides the following rights for individuals:

  1. The right to be informed
  2. The right of access
  3. The right to rectification
  4. The right to erasure
  5. The right to restrict processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automated decision making and profiling.

What happens if I don’t provide my information? (where personal data is obtained from the individual)

If you do not provide personal data to Northern Holiday Lodges we may not be able to deliver the requested goods and services.

Who can I complain to if I feel my rights are being violated?

If you are concerned that your rights have been violated, you can complain to Northern Holiday Lodges via email: bookings@northernholidaylodges.co.uk Or you can contact the Information Commissioner’s Office www.ico.org.uk.

I didn’t give you my personal data, so what is the source and what type of personal data are you processing?

Data maybe provided by a client to Northern Holiday Lodges in order for Northern Holiday Lodges to deliver goods and services on behalf of the client. Northern Holiday Lodges may process personal information such as name and contact details including address information. This will be done in accordance with the Client of Northern Holiday Lodges.

In this role Northern Holiday Lodges is the Data Processor processing the information on behalf of the client(s) who is the Data Controller.

Any changes to our privacy and data protection policies in the future will be posted to the online application and, where appropriate, through e-mail notification

Cookie Policy

When you use our website, a text file called a ‘cookie’ is placed in a directory on your computer. This file is passed through to our web-server. By accepting our Cookie Notice upon arriving on our site you are consenting to cookies being placed on your computer.

Cookies allow websites to remember your preferences, Cookies can be sessional (they only last for the time you are on the website) or persistent (they last for a certain length of time)

The cookies that we use cannot harm your computer in any way or give away any of your personal information. We user cookies to monitor website user behaviour through the use of Google Analytics, including how you found our website, the pages you visit, the time spent on those pages and your interaction with our website. IP Addresses are also collected as part of Google Analytics. Facebook Pixel. We use a Facebook Pixel to monitor site visitors site usage, with Facebook integration this is used to track the flow of traffic from Facebook and visitors interactions with our site. We  may also use this information to tailor our services to site visitors and advertising.

Further information can be found for cookie settings on different browsers.