Northern Holiday Lodges is committed to preserving the privacy of all customers and website visitors
Who is the Data controller?
Northern Holiday Lodges is the data controller. Northern Holiday Lodges collects data as outlined in this statement for work served to clients of Northern Holiday Lodges, to deliver goods and services direct to clients.
Northern Holiday Lodges can be commissioned to work on behalf of its Client(s) and therefore there will be times when the Client is the data controller and Northern Holiday Lodges will act as a data processor working to instruction on behalf of the client.
Who are the Data Processors?
What Personal Data do we Collect?
We collect the following personal data directly:
Business information if relevent
Payment information for hirers and investors
We collect the following personal data to tailor and measure our service through the use of monitoring using tools such as Google Analytics:
- IP Address
- User Behaviour
- Visitor time
- Operating system
- User Acquisition
- User Referrals
Additional Personal Data we may indirectly collect through our clients:
Clients may pass data in order for us to carry out services on their behalf.
- Email Addresses
- Post code data
- Documentation featuring the above personal details for bookings/investments
For What Purposes are Personal Data Being Processed and What is the Legal Basis for this?
Northern Holiday Lodges collects and stores data in accordance with the Data Protection Act and General Data Protection Regulation. All personal information will be stored securely and will not be shared, sold or rented to any other organisations or individuals without your permission unless required to do so by law enforcement agencies.
Northern Holiday Lodges will process data on to forms of legal basis consisting of Contracted legal basis for work undertaken for clients they work for and Consent for additional marketing and communications.
You can opt-in to be contacted with additional marketing communications, and you can unsubscribe from these additional communications at any time by contacting emailing firstname.lastname@example.org or using the unsubscribe functionality if available.
Who is the Personal Data going to be shared with?
Our website hosting services are hosted with Heart Internet – a UK based hosting provider – and we will use Heart Internet to deliver our web services on your behalf. Registration of Domain names with the WHOIS database as is a requirement to hold a domain name.
Delivery of Goods
Personal data such as name and address maybe passed on to third party suppliers for purposes such as delivery of goods and resources.
Eviivo Booking Platform
Will my data be transferred out of the EU and if so will it be safe?
Northern Holiday Lodges web-servers are hosted in the UK. Eviivo Limited is a company registered in England and Wales
How long is my data going to be held?
Personal data will only be held for as long as necessary for us to be able to deliver our goods and services. Data on concluded projects will be held for 2 years. We will hold financial, customer and other company information that will be required, and review our business and report on finances to bodies such as HMRC and Companies House for a minimum of 6 years.
Will I be subject to automatic decision making?
Northern Holiday Lodges does not currently use automated decision making. If this changes the policy will be updated.
What rights do I have in respect of the personal data you hold about me?
You can request a record of all the personal data that Northern Holiday Lodges holds on you. Requests by email to: email@example.com
The GDPR provides the following rights for individuals:
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
- Rights in relation to automated decision making and profiling.
What happens if I don’t provide my information? (where personal data is obtained from the individual)
If you do not provide personal data to Northern Holiday Lodges we may not be able to deliver the requested goods and services.
Who can I complain to if I feel my rights are being violated?
If you are concerned that your rights have been violated, you can complain to Northern Holiday Lodges via email: firstname.lastname@example.org Or you can contact the Information Commissioner’s Office www.ico.org.uk.
I didn’t give you my personal data, so what is the source and what type of personal data are you processing?
Data maybe provided by a client to Northern Holiday Lodges in order for Northern Holiday Lodges to deliver goods and services on behalf of the client. Northern Holiday Lodges may process personal information such as name and contact details including address information. This will be done in accordance with the Client of Northern Holiday Lodges.
In this role Northern Holiday Lodges is the Data Processor processing the information on behalf of the client(s) who is the Data Controller.
Any changes to our privacy and data protection policies in the future will be posted to the online application and, where appropriate, through e-mail notification
When you use our website, a text file called a ‘cookie’ is placed in a directory on your computer. This file is passed through to our web-server. By accepting our Cookie Notice upon arriving on our site you are consenting to cookies being placed on your computer.
Cookies allow websites to remember your preferences, Cookies can be sessional (they only last for the time you are on the website) or persistent (they last for a certain length of time)
The cookies that we use cannot harm your computer in any way or give away any of your personal information. We user cookies to monitor website user behaviour through the use of Google Analytics, including how you found our website, the pages you visit, the time spent on those pages and your interaction with our website. IP Addresses are also collected as part of Google Analytics. Facebook Pixel. We use a Facebook Pixel to monitor site visitors site usage, with Facebook integration this is used to track the flow of traffic from Facebook and visitors interactions with our site. We may also use this information to tailor our services to site visitors and advertising.
Further information can be found for cookie settings on different browsers.